Refund policy
Effective: May 29, 2026
We want you to love The Traveler. If something isn't right, this policy explains how returns and refunds work for orders placed at thetraveler.shop. Orders are sold by New Generation Hairstylists LLC ("The Traveler"). Checkout, payments, and refunds are handled securely through Shopify. To start a return, email support@thetraveler.shop with your order number.
14-day return window
You may request a return within 14 days of delivery for a refund. After we approve your return, send it back within 14 days of receiving our return instructions. To be eligible, the dryer must be unused, in its original condition, and returned in its original packaging with the concentrator nozzle, storage pouch, and any included materials. Change-of-mind returns requested after 14 days or for used items are not eligible. This does not affect claims for damaged, defective, or incorrect items or your rights under our limited warranty.
How to start a return
Email support@thetraveler.shop with your order number and the reason for your return. We'll reply with return instructions and the address to ship to. Please wait for our instructions before sending anything back.
Refunds
Once we receive and inspect your return, we issue your refund to the original payment method used at checkout through Shopify. Approved refunds are issued within 5 business days after we receive and inspect your return. Your bank or card issuer may take an additional 5 to 10 business days to post the credit. If the original payment method is no longer available, we'll work with you on an alternative permitted by Shopify, such as store credit.
Return shipping costs
If you changed your mind, you are responsible for return shipping, and any original shipping charges are non-refundable. We recommend a tracked, insured service. If your order arrived damaged, defective, or incorrect, we cover return shipping and refund you in full, including any original shipping.
No restocking fee
We don't charge a restocking fee on eligible returns made within the 14-day window.
Damaged or defective on arrival
If your order arrives damaged, defective, or incorrect, contact support@thetraveler.shop within 7 days of delivery with your order number and a few photos. We'll make it right at no cost to you, with a replacement or a full refund, and we cover return shipping. Issues that appear later may be covered under our one-year limited warranty.
Non-returnable situations
- Change-of-mind returns requested more than 14 days after delivery.
- Change-of-mind returns of used items, items damaged by the customer, or items missing parts, accessories, or original packaging. Damaged, defective, or incorrect deliveries are handled under the separate section above.
- Gift cards and any items identified as final sale at the time of purchase.
- Items purchased from a third-party seller rather than thetraveler.shop.
Exchanges
The fastest way to exchange an item, for example if it arrived damaged, is to request a replacement when you contact us, subject to availability.
Shipping
For delivery times, costs, and lost or damaged packages, see our Shipping Policy.
Contact
New Generation Hairstylists LLC
8319 Lagerfeld Dr, Land O Lakes, FL 34637
support@thetraveler.shop